Cancellation and Refund Policy

Last updated: August 2026

This Cancellation and Refund Policy explains when you can cancel an online order placed on the Vsita International website and how refunds are processed. It applies to all orders paid through our website (Razorpay).

1. Cancellation

You may cancel an order free of charge at any time before it is dispatched from our facility. To cancel, contact us immediately via WhatsApp (+91 87544 76367), phone (+91 97882 71476) or email (vsitainternational@gmail.com) with your order number.

Orders that have already been dispatched cannot be cancelled. Once the order is handed over to the courier, please use the return process described below if the order is not as expected.

2. Refund Eligibility

You are eligible for a replacement or refund if any of the following apply:

Wrong product delivered — the items received do not match your order.
Damaged in transit — the packaging or product arrived damaged.
Defective / stale product — the product is stale, rancid, or unfit for consumption.

Claims must be reported within 24 hours of delivery, together with clear photographs of the product and packaging and your order number.

3. Non-Refundable Cases

No refund will be issued for change of mind after dispatch, orders delivered correctly and in good condition, or claims reported after 24 hours of delivery. Delivery charges paid for a delivered order are generally not refundable, except where the order was wrong, damaged or defective.

4. How Refunds Are Processed

Once your claim is verified, a replacement is dispatched, or the refund is initiated to the original payment method (UPI, card, net banking or wallet) through Razorpay. Refunds typically reflect within 5–7 business days, depending on your bank or payment provider. In some cases we may offer store credit of equal value as an alternative.

5. Contact

To raise a cancellation or refund request, contact us at: Panruti, Cuddalore, TN 607103 | +91 97882 71476 | +91 87544 76367 | vsitainternational@gmail.com.